Customer Service: Problem Solving and Troubleshooting – Noah Fleming

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Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.

Topics include:

• Identify the first step to take with an invalid complaint.
• Recognize the importance of always listening to the customer.
• Explain how to deal with a customer who is rude and making you uncomfortable.

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