Virtual Assistant Mastery – Tom Hunt

Module #1 – Introduction To Online Business Outsourcing & Virtual Assistants

• The Inner Game Of Outsourcing: What I learnt from 5 years of building relationships with VA’s
• Understand the global market forces that now allow us to build strong virtual teams
• Why most entrepreneurs are not actually entrepreneurs
• The Importance Of Systems: A McDonald’s Case Study

Module #2 – Understanding Exactly What To Outsource

• What you NEVER let a new virtual assistant do in your business (before you have done this yourself)
• You have to train your VA for 2 weeks before they start properly right? WRONG! Learn how you can get them started with adding value to your business on day 1
• The ROI Generator – Step by step process to give VA task in spare time to guarantee ROI on salary
• Not sure if you’ll have enough work for your VA? No worries: 101 “Outsourceable” Tasks: Never Have An Idle Assistant Again
• The Task Delegator: Know EXACTLY Which Tasks You Should/Shouldn’t Be Doing

Module #3 – Hiring the Perfect Virtual Assistant

• Are you tired of hiring VA’s only to realise two weeks later that they aren’t generating you an ROI? Learn the simple 5 step recruitment process we used to hire 83 awesome VA’s for over 30 businesses in 3 months
• “The Truth Serum” question sequence taken from Fortune 500 company interviews that automatically distinguishes between A and B VA’s
• How to identify the CV of an A VA from a B VA in 30 seconds flat (even if you have no recruitment experience)
• Reference Checking Template – Copy and paste this email to the references of a VA to automatically extract the information you need to make your hiring decision

Module #4 – Ultimate Onboarding

• The McDonald’s Method – How to indoctrinated and on board your VA in 2 hours flat (without you being present)
• What NEVER to say to your VA in their first 2 weeks of work (Trust me, I’ve messed up here many times!)
• The truth about VA productivity: how to set your VA up for success
• Job Offer Letter Template – How to make your new VA feel special and part of something much greater than themselves
• New Joiner Process Template – Layout of one of the most important processes in your business for you to swipe and deploy

Module #5 – Managing For Ultimate Productivity

• How to develop your VA Manager into a VA Leader
• The RIGHT and the WRONG way to give bonuses (And why cash is the last bonus type you should consider)
• Understand the culture of Filipino VA featuring my VA manager: Zandro WARNING: Ignore the Filipino “13th Month” rule at your peril – Understand exactly what this rule means for your business and your team.
• An exhaustive list of all Filipino Bank Holidays – Know when your team can and shouldn’t be working
• Opening & Closing Shift Procedures – Keep your team on track each and everyday
• Module #6 – Scaling Your Virtual Empire
• How to know exactly when you need to expand your team (And what type of VA you need to hire)
• How to create a magnetic “in person” team spirit; virtually
• Why & how to set communication procedures (So you don’t get interrupted 24/7)
• The most important virtual working tools that you cannot live without (If you want to build an efficient team)
• Plus, how to train your VA manager for recruitment excellence to maintain (If not increase!) your VA quality
• Organization Chart Template – Copy, paste and update with your team so everyone knows EXACTLY where they stand

Module #7 – Va Process Precision

• Understand the importance of repeatable, documented processes in your business
• Learn how to build the ultimate Working Procedure (and why this will mean that you don’t actually have to train anyone. ever. again)
• Understand how to store and track all of your Working Procedures to enable streamlined processes
• Working Procedure Template – Starting point for the documentation of all of your core processes
• The Full Working Procedure for #1 New & Noteworthy Podcast, Twitter Growth, Customer Support, Link Building, Podcast Interview Getting, Blog Commenting
• Working Procedure Tracking Master – A must have for any business system developing and streamlining multiple processes

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