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Stone River Elearning – Handling Difficult Customers
Remember, customers are always right.
Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.
Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances
Want to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life? SIGN UP TODAY
Course Curriculum
- Handling a Difficult Customer (0:41)
- Getting Started (1:11)
- The Right Attitude s with You (4:54)
- The Right Attitude s with You case study (0:38)
- Module Two: Review Questions
- Stress Management (Internal Stressors) (7:11)
- Stress Management (Internal Stressors) case study (0:36)
- Module Three: Review Questions
- Stress Management (External Stressors) (4:37)
- Stress Management (External Stressors)case study (0:40)
- Module Four: Review Questions
- Transactional Analysis (4:47)
- Transactional Analysis case study (0:35)
- Module Five: Review Questions
- Why are Some Customers Difficult (4:20)
- Why are Some Customers Difficult case study (0:40)
- Module Six: Review Questions
- Dealing with the Customer Over the Phone (6:40)
- Dealing with the Customer Over the Phone case study (0:34)
- Module Seven: Review Questions
- Dealing with the Customer in Person (4:47)
- Dealing with the Customer in Person case study (0:39)
- Module Eight: Review Questions
- Sensitivity in Dealing with Customers (5:53)
- Sensitivity in Dealing with Customers case study (0:39)
- Module Nine: Review Questions
- Scenarios of Dealing with a Difficult Customer (3:16)
- Scenarios of Dealing with a Difficult Customer case study (0:39)
- Module Ten: Review Questions
- Following up with a customer once you have addressed their issue (3:16)
- Following up with a customer once you have addressed their issue case study (0:37)
- Module Eleven: Review Questions
- Closing (0:20)
Sale Page: https://stoneriverelearning.com/p/handling-difficult-customers
Archive: https://archive.ph/kMKYi
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