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Stone River Elearning – Customer Service
“It takes months to find a customer, one second to lose one.” – Vince Lombardi
Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:
- Evaluate and anticipate different types of customer interactions
- Master in-person and over-the-phone clientele management
- Handle irate customers and reading stress-triggering situations and determining the best outcome
- Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
- Deal with situations in a holistic approach
It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.
Course Curriculum
- Getting Started (1:11)
- Who We Are and What We Do (7:01)
- Who We Are and What We Do Case Study (0:29)
- Module Two: Review Questions
- Establishing Your Attitude (8:44)
- Establishing Your Attitude Case Study (0:48)
- Module Three: Review Questions
- Identifying and addressing customer needs (8:48)
- Identifying and addressing customer needs Case Study (0:42)
- Module Four: Review Questions
- Generating Return Business (7:04)
- Generating Return Business Case Study (0:39)
- Module Five: Review Questions
- In-Person Customer Service (5:54)
- In-Person Customer Service Case Study (0:39)
- Module Six: Review Questions
- Giving Customer Service Over The Phone (6:48)
- Giving Customer Service Over The Phone case Study (0:33)
- Module Seven: Review Questions
- Providing Electronic Customer Service (5:44)
- Providing Electronic Customer Service Case Study (0:30)
- Module Eight: Review Questions
- Recovering Difficult Customers (6:53)
- Recovering Difficult Customers Case Study (0:35)
- Module Nine: Review Questions
- Understanding When to Escalate (5:33)
- Understanding When to Escalate Case Study (0:33)
- Module Ten: Review Questions
- Ten Things You Can Do to WOW Customers (2:40)
- Ten Things You Can Do to WOW Customers Case Study (0:30)
- Module Eleven: Review Questions
- Closing (0:20)
Sale Page: https://stoneriverelearning.com/p/customer-service
Archive: https://archive.ph/wDtq9
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