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Stone River Elearning – Conflict Resolution
The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”
At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:
- Negotiate, adjudicate, and mediate to mitigate disputes
- Conflict resolution theories and models
- Deal with anger, contain your emotions, and resolve conflicts with facts
Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!
Course Curriculum
- Conflict Resolution (0:37)
- Getting Started (1:18)
- An Introduction (3:54)
- Introduction Case Study (0:37)
- Module Two: Review Questions
- C R Styles with TKI (4:18)
- C R Styles with TKI Case Study (0:44)
- Module Three: Review Questions
- Creating an Effective Atmosphere (4:09)
- Creating an Effective Atmosphere Case Study (0:36)
- Module Four: Review Questions
- Creating a Mutual Understanding (3:00)
- Creating a Mutual Understanding Case Study (0:36)
- Module Five: Review Questions
- Focusing on Individual & Shared Needs (4:02)
- Focusing on Individual & Shared Needs Case Study (0:39)
- Module Six: Review Questions
- Getting to the Root Cause (4:50)
- Getting to the Root Cause Case Study (0:43)
- Module Seven: Review Questions
- Generating Options (2:59)
- Generating Options Case Study (0:40)
- Module Eight: Review Questions
- Building a Solution (4:05)
- Building a Solution Case Study (0:36)
- Module Nine: Review Questions
- The Short Version of the Process (3:35)
- The Short Version of the Process Case Study (0:36)
- Module Ten: Review Questions
- Additional Tools (2:54)
- Additional Tools Case Study (0:39)
- Module Eleven: Review Questions
- Closing (0:20)
Sale Page: https://stoneriverelearning.com/p/conflict-resolution-skills1
Archive:https://archive.ph/Zq8t6
Delivery Method
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