Learning to be Assertive – Chris Croft

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.

Topics include:

• Identifying your current mindset
• Avoiding the passive-aggressive trap
• Reducing negative emotions
• Handling everyday putdowns
• Learning to disagree by questioning
• Knowing the most effective words to use

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