Jill Griffin – Building Customer Loyalty

Building Customer Loyalty

Duration: 43m 10s

Date: Sep 03, 2014

Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best-selling author Jill Griffin outlines a three-step process for understanding who your best customers are and how to keep them loyal. First Jill explains why not all customers are equal and why the first step in building customer loyalty is to know who your best customers are. She then shares proven customer-retention techniques, using examples from large, successful organizations, and shows how you can learn from your best customers’ buying behavior. Last, Jill provides guidance on how to embed customer-loyalty practices into every level of your organization.

Contents:

0. Introduction
1. Identifying Your Best Customers
2. Leveraging Your Best Customers
3. Instituting Customer Loyalty
4. Conclusion

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