Delivering Bad News Effectively – Gemma Leigh Roberts

Delivering bad news is one of the most common derailers for managers and leaders. But while you can't completely avoid bad news, you can control how you deliver it. By bolstering this key leadership skill, you can confidently communicate bad news with tact, skill, and candor, achieving the best possible result in a tricky situation. In this course, organizational psychologist and executive coach Gemma Roberts explains howto prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.

Topics include:

• Choosing your communication channel
• Creating your communication message
• Arranging and holding a meeting
• Communicating your message effectively
• The psychology of receiving bad news
• Next steps after delivering bad news
• Reflecting to enhance communication skills

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