Brand Tracking 101 – ConversionXL, Phil Notingham

Overview of the ways to track and measure your brand performance, introducing the four concepts of brand awareness, brand engagement, brand affinity and brant sentiment.

Topics covered:

• Appreciate the structure and plan for the course, including what we’ll be learning and what the outputs will be at the end.

Further explanation of the four core brand measurement concepts, and appreciating the inherent challenges with brand measurement vs. performance marketing measurement.

Topics covered:

• Contrast brand awareness, brand engagement, brand affinity and brand sentiment, and why each concept can provide unique insight that connects to strategy.
• Appreciate the inherent challenges with brand measurement, and why brand marketing needs to be measured in parallel to performance marketing.
• Recognize the difference between metrics, KPIs and goals, and why each one plays an important role in making brand tracking an actionable endeavor.

Review the data we can collect through regular surveys of target audience members and explore the value of customer surveys for brand measurement

Topics covered:

• Understand methods for undertaking market research, and why specific questions elicit valuable responses to ascertain brand awareness
• Explore the tools available for cheap and effective market research and why they are accessible to small businesses
• How to prepare a market research survey to inform your brand measurement.

An exploration of the data available through social listening, and examples of how to set up reporting with various tools.

Topics covered:

• Learn how to use Mention, TrueSocialMetrics and Awario to set up social listening, and why these tools are easy and cheap means of acquiring quality data.
• Understand the core metrics provided by social listening, and why they are provide specific insights about your brand on social media.
• Avoid the mistakes small businesses typically make with inferring meaning from social listening data.

An exploration into how CRM systems can be used to track brand engagement and brand affinity, especially when investing in audience building or elevated content marketing.

Topics covered:

• How to implement fan scoring in parallel to lead scoring in your CRM system, and why this can provide a new and valuable lens on your contact database.
• The different types of triggers which can infer meaningful insights about brand metrics and why these are worth tracking
• Understand why brand affinity is so closely correlated to time spent, and why measuring this is so critical to many brand strategies, especially in b2b

Explore the data provided by Google Search Console and Google Analytics, looking at what insights they can provide for brand measurement.

Topics covered:

• Explore how impressions, clicks and click-through rate in Google Search Console can provide useful proxies for brand measurement, and why this is particularly useful for smaller businesses.
• Analyse the metrics in Google analytics to determine which can be used for brand tracking, and why they can be viable proxies in certain circumstances
• Interpret SEO link data from a brand measurement perspective, and why for businesses actively engaging in digital PR this data can provide useful proxies.

Identify the Brand metrics most appropriate for us in our business and build a dashboard to measure these metrics and KPIs

Topics covered:

• How to use Google Data Studio to combine data from multiple sources and why this process can help you build a viable brand dashboard.
• Understand the four brand measurement concepts, and why different metrics can act as viable proxies.
• Setting up KPIs and metrics together in a dashboard, and why this provides a useful way to enable quick brand “health checks”.

A summary of the what changes in each brand metric means, and how you need to respond to this strategically.

Topics covered:

• Learn what falling brand awareness means from a strategy perspective, and why certain ways of responding to this are beneficial.
• Learn what falling brand engagement means from a strategy perspective, and why certain ways of responding to this are beneficial.
• Learn what falling brand affinity means from a strategy perspective, and why certain ways of responding to this are beneficial.